Quick Verdict
Choose Freshdesk if:
You need smbs or growing teams
Choose Crisp if:
You need startups or smbs
Feature Comparison
| Feature | Freshdesk | Crisp |
|---|---|---|
| Free tier | ||
| Starting price | Custom | Custom |
| G2 Rating | 4.4/5 | 4.6/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Freshdesk
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
Crisp
Pros
- Affordable
- All-in-one
- Great free tier
- Modern interface
Cons
- Limited enterprise features
- Basic reporting
- Smaller ecosystem