Freshdesk vs Help Scout
Which tool is right for you?
Quick Verdict
Choose Freshdesk if:
You need smbs or growing teams
Choose Help Scout if:
You need smbs or email-first support
Feature Comparison
| Feature | Freshdesk | Help Scout |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $20/mo |
| G2 Rating | 4.4/5 | 4.4/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Freshdesk
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
Help Scout
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting