Quick Verdict
Choose Freshdesk if:
You need smbs or growing teams
Choose Intercom if:
You need saas or startups
Feature Comparison
| Feature | Freshdesk | Intercom |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $39/mo |
| G2 Rating | 4.4/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Freshdesk
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep