Quick Verdict
Choose Freshdesk if:
You need smbs or growing teams
Choose LiveChat if:
You need e-commerce or customer service
Feature Comparison
| Feature | Freshdesk | LiveChat |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $20/mo |
| G2 Rating | 4.4/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Freshdesk
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
LiveChat
Pros
- Feature-rich
- Great widget
- Reliable
- Good integrations
Cons
- Per-agent pricing
- Limited free trial
- Learning curve