Quick Verdict
Choose Freshdesk if:
You need smbs or growing teams
Choose Zendesk if:
You need enterprise or support teams
Feature Comparison
| Feature | Freshdesk | Zendesk |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $19/mo |
| G2 Rating | 4.4/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Freshdesk
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up