Help Scout vs Crisp
Which tool is right for you?
Quick Verdict
Choose Help Scout if:
You need smbs or email-first support
Choose Crisp if:
You need startups or smbs
Feature Comparison
| Feature | Help Scout | Crisp |
|---|---|---|
| Free tier | ||
| Starting price | $20/mo | Custom |
| G2 Rating | 4.4/5 | 4.6/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Help Scout
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting
Crisp
Pros
- Affordable
- All-in-one
- Great free tier
- Modern interface
Cons
- Limited enterprise features
- Basic reporting
- Smaller ecosystem