Help Scout vs Intercom
Which tool is right for you?
Quick Verdict
Choose Help Scout if:
You need smbs or email-first support
Choose Intercom if:
You need saas or startups
Feature Comparison
| Feature | Help Scout | Intercom |
|---|---|---|
| Free tier | ||
| Starting price | $20/mo | $39/mo |
| G2 Rating | 4.4/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Help Scout
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep