Help Scout vs LiveChat
Which tool is right for you?
Quick Verdict
Choose Help Scout if:
You need smbs or email-first support
Choose LiveChat if:
You need e-commerce or customer service
Feature Comparison
| Feature | Help Scout | LiveChat |
|---|---|---|
| Free tier | ||
| Starting price | $20/mo | $20/mo |
| G2 Rating | 4.4/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Help Scout
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting
LiveChat
Pros
- Feature-rich
- Great widget
- Reliable
- Good integrations
Cons
- Per-agent pricing
- Limited free trial
- Learning curve