Quick Verdict
Choose Intercom if:
You need saas or startups
Choose Buffer if:
You need small businesses or creators
Feature Comparison
| Feature | Intercom | Buffer |
|---|---|---|
| Free tier | ||
| Starting price | $39/mo | Custom |
| G2 Rating | 4.5/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
Buffer
Pros
- Simple interface
- Good free tier
- Clean analytics
- AI writing help
Cons
- Per-channel pricing
- Limited features vs competitors
- Basic engagement