Quick Verdict
Choose Intercom if:
You need saas or startups
Choose LiveChat if:
You need e-commerce or customer service
Feature Comparison
| Feature | Intercom | LiveChat |
|---|---|---|
| Free tier | ||
| Starting price | $39/mo | $20/mo |
| G2 Rating | 4.5/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
LiveChat
Pros
- Feature-rich
- Great widget
- Reliable
- Good integrations
Cons
- Per-agent pricing
- Limited free trial
- Learning curve