Intercom vs Salesforce
Which tool is right for you?
Quick Verdict
Choose Intercom if:
You need saas or startups
Choose Salesforce if:
You need enterprise or large sales teams
Feature Comparison
| Feature | Intercom | Salesforce |
|---|---|---|
| Free tier | ||
| Starting price | $39/mo | $25/mo |
| G2 Rating | 4.5/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
Salesforce
Pros
- Industry leader
- Highly customizable
- Massive ecosystem
- Powerful automation
Cons
- Very expensive
- Complex to set up
- Steep learning curve
- Requires admin expertise
Related Guides
18 min read