Quick Verdict
Choose Intercom if:
You need saas or startups
Choose Zendesk if:
You need enterprise or support teams
Feature Comparison
| Feature | Intercom | Zendesk |
|---|---|---|
| Free tier | ||
| Starting price | $39/mo | $19/mo |
| G2 Rating | 4.5/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up