Quick Verdict
Choose Intercom if:
You need saas or startups
Choose Zoho CRM if:
You need smbs or cost-conscious
Feature Comparison
| Feature | Intercom | Zoho CRM |
|---|---|---|
| Free tier | ||
| Starting price | $39/mo | Custom |
| G2 Rating | 4.5/5 | 4/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
Zoho CRM
Pros
- Affordable
- Zoho ecosystem
- Good free tier
- Lots of features
Cons
- UI can feel dated
- Support can be slow
- Learning curve
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