Quick Verdict
Choose Segment if:
You need data teams or growing companies
Choose Intercom if:
You need saas or startups
Feature Comparison
| Feature | Segment | Intercom |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $39/mo |
| G2 Rating | 4.6/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Segment
Pros
- Single source of truth
- Many integrations
- Reduces engineering time
- Twilio owned
Cons
- Expensive at scale
- Complex setup
- MTU pricing confusing
Intercom
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep