Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Close if:
You need inside sales or cold calling teams
Feature Comparison
| Feature | Zendesk | Close |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $49/mo |
| G2 Rating | 4.3/5 | 4.6/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Close
Pros
- Built-in calling
- Fast and efficient
- Great for cold calling
- Clean interface
Cons
- Expensive
- Limited marketing features
- Not for complex sales