Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Copper if:
You need google workspace users or small businesses
Feature Comparison
| Feature | Zendesk | Copper |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $23/mo |
| G2 Rating | 4.3/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Copper
Pros
- Best Google integration
- Auto captures data
- Easy to use
- Clean design
Cons
- Only works with Google
- Limited customization
- Can be expensive