Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Crisp if:
You need startups or smbs
Feature Comparison
| Feature | Zendesk | Crisp |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4.6/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Crisp
Pros
- Affordable
- All-in-one
- Great free tier
- Modern interface
Cons
- Limited enterprise features
- Basic reporting
- Smaller ecosystem