Zendesk vs Freshsales
Which tool is right for you?
Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Freshsales if:
You need smbs or inside sales
Feature Comparison
| Feature | Zendesk | Freshsales |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Freshsales
Pros
- Built-in phone & email
- AI scoring
- Clean interface
- Affordable
Cons
- Limited customization
- Basic reporting
- Freshworks ecosystem lock-in