Zendesk vs Help Scout
Which tool is right for you?
Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Help Scout if:
You need smbs or email-first support
Feature Comparison
| Feature | Zendesk | Help Scout |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $20/mo |
| G2 Rating | 4.3/5 | 4.4/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Help Scout
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting