Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose LiveChat if:
You need e-commerce or customer service
Feature Comparison
| Feature | Zendesk | LiveChat |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $20/mo |
| G2 Rating | 4.3/5 | 4.5/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
LiveChat
Pros
- Feature-rich
- Great widget
- Reliable
- Good integrations
Cons
- Per-agent pricing
- Limited free trial
- Learning curve