Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Mailchimp if:
You need small business or e-commerce
Feature Comparison
| Feature | Zendesk | Mailchimp |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Mailchimp
Pros
- All-in-one
- Easy to use
- Good templates
- Free tier
Cons
- Expensive at scale
- Limited automation
- Complex pricing
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