Zendesk vs Monday.com
Which tool is right for you?
Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Monday.com if:
You need agencies or marketing teams
Feature Comparison
| Feature | Zendesk | Monday.com |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4.7/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Monday.com
Pros
- Highly visual
- Very flexible
- Great automations
- Easy to customize
Cons
- Pricing per seat adds up
- Can be overwhelming
- Mobile app limitations