Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Pipedrive if:
You need small sales teams or startups
Feature Comparison
| Feature | Zendesk | Pipedrive |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $14/mo |
| G2 Rating | 4.3/5 | 4.2/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Pipedrive
Pros
- Easy to use
- Visual pipeline
- Great mobile app
- Sales-focused
Cons
- Limited marketing features
- Basic reporting
- Add-ons cost extra