Zendesk vs Salesforce
Which tool is right for you?
Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Salesforce if:
You need enterprise or large sales teams
Feature Comparison
| Feature | Zendesk | Salesforce |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | $25/mo |
| G2 Rating | 4.3/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Salesforce
Pros
- Industry leader
- Highly customizable
- Massive ecosystem
- Powerful automation
Cons
- Very expensive
- Complex to set up
- Steep learning curve
- Requires admin expertise