Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose Zoho CRM if:
You need smbs or cost-conscious
Feature Comparison
| Feature | Zendesk | Zoho CRM |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Zoho CRM
Pros
- Affordable
- Zoho ecosystem
- Good free tier
- Lots of features
Cons
- UI can feel dated
- Support can be slow
- Learning curve