Quick Verdict
Choose Zoho CRM if:
You need smbs or cost-conscious
Choose Zendesk if:
You need enterprise or support teams
Feature Comparison
| Feature | Zoho CRM | Zendesk |
|---|---|---|
| Free tier | ||
| Starting price | Custom | $19/mo |
| G2 Rating | 4/5 | 4.3/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zoho CRM
Pros
- Affordable
- Zoho ecosystem
- Good free tier
- Lots of features
Cons
- UI can feel dated
- Support can be slow
- Learning curve
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up