Crisp
Business messaging platform for startups
Overview
Crisp is a customer messaging platform that centralizes all channels (chat, email, social) in one inbox. Includes chatbots, knowledge base, and CRM. With a freemium pricing model, Crisp offers a free tier that lets teams get started without commitment. The platform is particularly well-suited for startups and smbs, offering features tailored to their specific workflows.
When Crisp may NOT be a good fit
Crisp may not be the best choice for small teams with limited budgets.
Key Features
Pros
- Affordable
- All-in-one
- Great free tier
- Modern interface
Cons
- Limited enterprise features
- Basic reporting
- Smaller ecosystem
Best For
Integrations
Pricing
- 2 seats
- Website chat
- Mobile apps
- 4 seats
- Unlimited history
- Audio messages
- 20 seats
- Video calls
- Chatbot
Quick Stats
- Founded
- 2015
- HQ
- Nantes, France
- Employees
- 50+
How We Evaluate Crisp
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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All comparisonsFrequently Asked Questions about Crisp
What is Crisp?
Crisp is a customer messaging platform that centralizes all channels (chat, email, social) in one inbox. Includes chatbots, knowledge base, and CRM.
What is Crisp used for?
Crisp is primarily used for startups, smbs, saas. It offers features like Live Chat, Shared Inbox, Knowledge Base, Chatbots.
Who is Crisp for?
Crisp is best suited for Startups, SMBs, SaaS, E-commerce. It's particularly popular among teams looking for live chat solutions.
What are the main features of Crisp?
The main features of Crisp include: Live Chat, Shared Inbox, Knowledge Base, Chatbots, CRM, Campaigns.
Is Crisp free?
Yes, Crisp offers a free plan with basic features.
Does Crisp offer a free trial?
Yes, Crisp offers a freemium model, allowing you to try core features for free before upgrading.
How much does Crisp cost?
Crisp offers custom pricing. Contact their sales team for a quote tailored to your needs.
What are the pros of Crisp?
Key advantages of Crisp include: Affordable. All-in-one. Great free tier. Modern interface.
What are the cons of Crisp?
Some limitations of Crisp include: Limited enterprise features. Basic reporting. Smaller ecosystem.
What are the best alternatives to Crisp?
Top alternatives to Crisp include Intercom, Freshdesk, Help Scout, LiveChat, Zendesk. Each offers similar functionality with different strengths.
What integrations does Crisp support?
Crisp integrates with Slack, WordPress, Shopify, Zapier, Segment.
Is Crisp good for small businesses?
Crisp can be a good fit for small businesses, especially those needing startups. Their free plan makes it accessible for budget-conscious teams.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.