Freshdesk
Customer support software made easy
Overview
Freshdesk is a cloud-based customer support software that enables businesses of all sizes to deliver stellar customer service through email, phone, chat, and social media. With a freemium pricing model, Freshdesk offers a free tier that lets teams get started without commitment. The platform is particularly well-suited for smbs and growing teams, offering features tailored to their specific workflows.
When Freshdesk may NOT be a good fit
Freshdesk may not be ideal if limited customization is a dealbreaker for your workflow.
Key Features
Pros
- Affordable
- Easy to use
- Good free tier
- Part of Freshworks
Cons
- Limited customization
- UI can be cluttered
- Phone support add-on
Best For
Integrations
Pricing
- Email ticketing
- Knowledge base
- Ticket dispatch
- Automations
- Marketplace apps
- Custom ticket views
- Multiple products
- Round-robin
- CSAT surveys
- Sandbox
- Audit logs
- Skill-based routing
Quick Stats
- Founded
- 2010
- HQ
- San Mateo, CA
- Employees
- 5000+
How We Evaluate Freshdesk
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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Docs Reviewed
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Integrations
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User Feedback
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Changelog
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All comparisonsFrequently Asked Questions about Freshdesk
What is Freshdesk?
Freshdesk is a cloud-based customer support software that enables businesses of all sizes to deliver stellar customer service through email, phone, chat, and social media.
What is Freshdesk used for?
Freshdesk is primarily used for smbs, growing teams, budget-conscious. It offers features like Ticketing, Automations, Self-Service, Reporting.
Who is Freshdesk for?
Freshdesk is best suited for SMBs, Growing Teams, Budget-Conscious, Startups. It's particularly popular among teams looking for ticketing solutions.
What are the main features of Freshdesk?
The main features of Freshdesk include: Ticketing, Automations, Self-Service, Reporting, Freddy AI, Omnichannel.
Is Freshdesk free?
Yes, Freshdesk offers a free plan with basic features.
Does Freshdesk offer a free trial?
Yes, Freshdesk offers a freemium model, allowing you to try core features for free before upgrading.
How much does Freshdesk cost?
Freshdesk offers custom pricing. Contact their sales team for a quote tailored to your needs.
What are the pros of Freshdesk?
Key advantages of Freshdesk include: Affordable. Easy to use. Good free tier. Part of Freshworks.
What are the cons of Freshdesk?
Some limitations of Freshdesk include: Limited customization. UI can be cluttered. Phone support add-on.
What are the best alternatives to Freshdesk?
Top alternatives to Freshdesk include Intercom, Zendesk, Crisp, Help Scout, LiveChat. Each offers similar functionality with different strengths.
What integrations does Freshdesk support?
Freshdesk integrates with Slack, Jira, Shopify, WhatsApp, Zapier.
Is Freshdesk good for small businesses?
Freshdesk can be a good fit for small businesses, especially those needing smbs. Their free plan makes it accessible for budget-conscious teams.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.