Overview
Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI-powered lead scoring. Designed for high-velocity sales teams. With a freemium pricing model, Freshsales offers a free tier that lets teams get started without commitment. The platform is particularly well-suited for smbs and inside sales, offering features tailored to their specific workflows.
When Freshsales may NOT be a good fit
Freshsales may not be ideal if limited customization is a dealbreaker for your workflow.
Key Features
Pros
- Built-in phone & email
- AI scoring
- Clean interface
- Affordable
Cons
- Limited customization
- Basic reporting
- Freshworks ecosystem lock-in
Best For
Integrations
Pricing
- Contact management
- Built-in phone
- Visual pipeline
- AI contact scoring
- Workflows
- Multiple pipelines
- Time-based workflows
- AI insights
- Custom modules
- Forecasting
- Audit logs
Quick Stats
- Founded
- 2010
- HQ
- San Mateo, CA
- Employees
- 5000+
How We Evaluate Freshsales
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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Changelog
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Alternatives to Freshsales
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All comparisonsFrequently Asked Questions about Freshsales
What is Freshsales?
Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI-powered lead scoring. Designed for high-velocity sales teams.
What is Freshsales used for?
Freshsales is primarily used for smbs, inside sales, high-volume sales. It offers features like Built-in Phone, Email Tracking, AI Lead Scoring, Visual Pipeline.
Who is Freshsales for?
Freshsales is best suited for SMBs, Inside Sales, High-Volume Sales, Startups. It's particularly popular among teams looking for built-in phone solutions.
What are the main features of Freshsales?
The main features of Freshsales include: Built-in Phone, Email Tracking, AI Lead Scoring, Visual Pipeline, Workflows, Reports.
Is Freshsales free?
Yes, Freshsales offers a free plan with basic features.
Does Freshsales offer a free trial?
Yes, Freshsales offers a freemium model, allowing you to try core features for free before upgrading.
How much does Freshsales cost?
Freshsales offers custom pricing. Contact their sales team for a quote tailored to your needs.
What are the pros of Freshsales?
Key advantages of Freshsales include: Built-in phone & email. AI scoring. Clean interface. Affordable.
What are the cons of Freshsales?
Some limitations of Freshsales include: Limited customization. Basic reporting. Freshworks ecosystem lock-in.
What are the best alternatives to Freshsales?
Top alternatives to Freshsales include Pipedrive, HubSpot, Close, Copper, Freshdesk. Each offers similar functionality with different strengths.
What integrations does Freshsales support?
Freshsales integrates with Freshdesk, Slack, Google Workspace, Segment, Zapier.
Is Freshsales good for small businesses?
Freshsales can be a good fit for small businesses, especially those needing smbs. Their free plan makes it accessible for budget-conscious teams.
Written by
Emma ThompsonGrowth & Marketing Specialist
B2B marketing expert covering email, analytics, CRM, and marketing automation.