Help Scout
Customer service for growing businesses
Overview
Help Scout is a customer service platform that feels like email. Simple shared inbox, knowledge base, and beacon chat widget designed for human-centric support. Starting at $20/month, Help Scout positions itself as a premium solution in the Customer Support space. The platform is particularly well-suited for smbs and email-first support, offering features tailored to their specific workflows.
When Help Scout may NOT be a good fit
Help Scout may not be the best choice for users who need a permanent free tier.
Key Features
Pros
- Human-centric design
- Easy to learn
- Great Beacon widget
- Fair pricing
Cons
- Limited automation
- No phone channel
- Basic reporting
Best For
Integrations
Pricing
- 2 mailboxes
- Email & live chat
- Beacon
- 5 mailboxes
- Custom fields
- Permissions
- 25 mailboxes
- Enterprise security
- HIPAA
Quick Stats
- Founded
- 2011
- HQ
- Boston, MA
- Employees
- 200+
How We Evaluate Help Scout
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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Docs Reviewed
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Integrations
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Changelog
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All comparisonsFrequently Asked Questions about Help Scout
What is Help Scout?
Help Scout is a customer service platform that feels like email. Simple shared inbox, knowledge base, and beacon chat widget designed for human-centric support.
What is Help Scout used for?
Help Scout is primarily used for smbs, email-first support, simple needs. It offers features like Shared Inbox, Knowledge Base, Beacon Widget, Saved Replies.
Who is Help Scout for?
Help Scout is best suited for SMBs, Email-First Support, Simple Needs, Customer-Centric Teams. It's particularly popular among teams looking for shared inbox solutions.
What are the main features of Help Scout?
The main features of Help Scout include: Shared Inbox, Knowledge Base, Beacon Widget, Saved Replies, Collision Detection, Reports.
Is Help Scout free?
Help Scout does not offer a free plan. Plans start at $20/month.
Does Help Scout offer a free trial?
Help Scout may offer a free trial. Check their website for current trial offers and pricing details.
How much does Help Scout cost?
Help Scout pricing starts at $20/month. They offer 3 pricing tiers: Standard, Plus, Pro.
What are the pros of Help Scout?
Key advantages of Help Scout include: Human-centric design. Easy to learn. Great Beacon widget. Fair pricing.
What are the cons of Help Scout?
Some limitations of Help Scout include: Limited automation. No phone channel. Basic reporting.
What are the best alternatives to Help Scout?
Top alternatives to Help Scout include Crisp, Freshdesk, Intercom, Zendesk, HubSpot. Each offers similar functionality with different strengths.
What integrations does Help Scout support?
Help Scout integrates with Slack, HubSpot, Jira, Zapier, Salesforce.
Is Help Scout good for small businesses?
Help Scout can be a good fit for small businesses, especially those needing smbs. Consider their pricing against your budget.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.