Overview
Intercom is a customer messaging platform that combines AI-powered chat, help desk, and proactive support to deliver personalized customer experiences. Starting at $39/month, Intercom positions itself as a premium solution in the Customer Support space. The platform is particularly well-suited for saas and startups, offering features tailored to their specific workflows.
When Intercom may NOT be a good fit
Intercom may not be the best choice for users who need a permanent free tier or teams needing quick onboarding.
Key Features
Pros
- Modern interface
- Great chat widget
- Powerful automation
- AI-first
Cons
- Expensive
- Complex pricing
- Feature creep
Best For
Integrations
Pricing
- Live chat
- Inbox
- Help center
- Automation
- Multiple inboxes
- Workflows
- SSO
- Workload management
- Multiple brands
Quick Stats
- Founded
- 2011
- HQ
- San Francisco, CA
- Employees
- 1000+
How We Evaluate Intercom
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
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All comparisonsFrequently Asked Questions about Intercom
What is Intercom?
Intercom is a customer messaging platform that combines AI-powered chat, help desk, and proactive support to deliver personalized customer experiences.
What is Intercom used for?
Intercom is primarily used for saas, startups, product-led. It offers features like Live Chat, AI Bot, Help Center, Product Tours.
Who is Intercom for?
Intercom is best suited for SaaS, Startups, Product-Led, Tech Companies. It's particularly popular among teams looking for live chat solutions.
What are the main features of Intercom?
The main features of Intercom include: Live Chat, AI Bot, Help Center, Product Tours, Inbox, Automation.
Is Intercom free?
Intercom does not offer a free plan. Plans start at $39/month.
Does Intercom offer a free trial?
Intercom may offer a free trial. Check their website for current trial offers and pricing details.
How much does Intercom cost?
Intercom pricing starts at $39/month. They offer 3 pricing tiers: Essential, Advanced, Expert.
What are the pros of Intercom?
Key advantages of Intercom include: Modern interface. Great chat widget. Powerful automation. AI-first.
What are the cons of Intercom?
Some limitations of Intercom include: Expensive. Complex pricing. Feature creep.
What are the best alternatives to Intercom?
Top alternatives to Intercom include Crisp, Freshdesk, Zendesk, Segment, Amplitude. Each offers similar functionality with different strengths.
What integrations does Intercom support?
Intercom integrates with Slack, Salesforce, HubSpot, Stripe, Segment.
Is Intercom good for small businesses?
Intercom can be a good fit for small businesses, especially those needing saas. Consider their pricing against your budget.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.