Overview
LiveChat is a premium live chat and help desk software trusted by over 36,000 companies. Offers rich messaging, ticketing, and AI assistance. Starting at $20/month, LiveChat positions itself as a premium solution in the Customer Support space. The platform is particularly well-suited for e-commerce and customer service, offering features tailored to their specific workflows.
When LiveChat may NOT be a good fit
LiveChat may not be the best choice for users who need a permanent free tier or teams needing quick onboarding.
Key Features
Pros
- Feature-rich
- Great widget
- Reliable
- Good integrations
Cons
- Per-agent pricing
- Limited free trial
- Learning curve
Best For
Integrations
Pricing
- 1 seat
- Chat
- Ticketing
- Full customization
- Reports
- Unlimited history
- Staffing predictions
- Work scheduler
- Agent groups
- White label
- Product training
- Dedicated support
Quick Stats
- Founded
- 2002
- HQ
- Wroclaw, Poland
- Employees
- 400+
How We Evaluate LiveChat
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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Docs Reviewed
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Integrations
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User Feedback
Community reviews analyzed
Changelog
Recent updates tracked
Alternatives to LiveChat
View all alternativesCompare LiveChat to Other Tools
All comparisonsFrequently Asked Questions about LiveChat
What is LiveChat?
LiveChat is a premium live chat and help desk software trusted by over 36,000 companies. Offers rich messaging, ticketing, and AI assistance.
What is LiveChat used for?
LiveChat is primarily used for e-commerce, customer service, sales. It offers features like Live Chat, Ticketing, Chatbots, Analytics.
Who is LiveChat for?
LiveChat is best suited for E-commerce, Customer Service, Sales, Enterprise. It's particularly popular among teams looking for live chat solutions.
What are the main features of LiveChat?
The main features of LiveChat include: Live Chat, Ticketing, Chatbots, Analytics, File Sharing, Rich Messages.
Is LiveChat free?
LiveChat does not offer a free plan. Plans start at $20/month.
Does LiveChat offer a free trial?
LiveChat may offer a free trial. Check their website for current trial offers and pricing details.
How much does LiveChat cost?
LiveChat pricing starts at $20/month. They offer 4 pricing tiers: Starter, Team, Business, Enterprise.
What are the pros of LiveChat?
Key advantages of LiveChat include: Feature-rich. Great widget. Reliable. Good integrations.
What are the cons of LiveChat?
Some limitations of LiveChat include: Per-agent pricing. Limited free trial. Learning curve.
What are the best alternatives to LiveChat?
Top alternatives to LiveChat include Zendesk, Crisp, Intercom, Freshdesk, Salesforce. Each offers similar functionality with different strengths.
What integrations does LiveChat support?
LiveChat integrates with Shopify, WordPress, Salesforce, HubSpot, Zendesk.
Is LiveChat good for small businesses?
LiveChat can be a good fit for small businesses, especially those needing e-commerce. Consider their pricing against your budget.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.