Zendesk
Customer service software and support ticketing
Overview
Zendesk is a service-first CRM company that builds software designed to improve customer relationships through ticketing, messaging, and knowledge base solutions. Starting at $19/month, Zendesk positions itself as a premium solution in the Customer Support space. The platform is particularly well-suited for enterprise and support teams, offering features tailored to their specific workflows.
When Zendesk may NOT be a good fit
Zendesk may not be the best choice for users who need a permanent free tier or teams needing quick onboarding.
Key Features
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
Best For
Integrations
Pricing
- Ticketing
- Email & social
- Macros
- Multilingual
- CSAT surveys
- Business hours
- Skills-based routing
- Sandbox
- AI agents
Quick Stats
- Founded
- 2007
- HQ
- San Francisco, CA
- Employees
- 6000+
How We Evaluate Zendesk
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
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Docs Reviewed
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Integrations
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User Feedback
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Changelog
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All comparisonsFrequently Asked Questions about Zendesk
What is Zendesk?
Zendesk is a service-first CRM company that builds software designed to improve customer relationships through ticketing, messaging, and knowledge base solutions.
What is Zendesk used for?
Zendesk is primarily used for enterprise, support teams, omnichannel support. It offers features like Ticketing, Live Chat, Knowledge Base, Answer Bot.
Who is Zendesk for?
Zendesk is best suited for Enterprise, Support Teams, Omnichannel Support, Large Teams. It's particularly popular among teams looking for ticketing solutions.
What are the main features of Zendesk?
The main features of Zendesk include: Ticketing, Live Chat, Knowledge Base, Answer Bot, Reporting, Omnichannel.
Is Zendesk free?
Zendesk does not offer a free plan. Plans start at $19/month.
Does Zendesk offer a free trial?
Zendesk may offer a free trial. Check their website for current trial offers and pricing details.
How much does Zendesk cost?
Zendesk pricing starts at $19/month. They offer 3 pricing tiers: Support Team, Support Professional, Support Enterprise.
What are the pros of Zendesk?
Key advantages of Zendesk include: Industry standard. Robust features. Great integrations. Scalable.
What are the cons of Zendesk?
Some limitations of Zendesk include: Expensive. Complex setup. Per-agent pricing adds up.
What are the best alternatives to Zendesk?
Top alternatives to Zendesk include LiveChat, Freshdesk, Intercom, Salesforce, Crisp. Each offers similar functionality with different strengths.
What integrations does Zendesk support?
Zendesk integrates with Slack, Salesforce, Jira, Shopify, Zoom.
Is Zendesk good for small businesses?
Zendesk can be a good fit for small businesses, especially those needing enterprise. Consider their pricing against your budget.
Written by
Alex PatelStartup Advisor & Founder
Serial entrepreneur advising startups on building lean, scalable tech stacks.