Overview
Zoho CRM is a comprehensive sales CRM with marketing automation, analytics, and AI. Part of the larger Zoho ecosystem with 50+ integrated business apps. With a freemium pricing model, Zoho CRM offers a free tier that lets teams get started without commitment. The platform is particularly well-suited for smbs and cost-conscious, offering features tailored to their specific workflows.
When Zoho CRM may NOT be a good fit
Zoho CRM may not be the best choice for teams needing quick onboarding.
Key Features
Pros
- Affordable
- Zoho ecosystem
- Good free tier
- Lots of features
Cons
- UI can feel dated
- Support can be slow
- Learning curve
Best For
Integrations
Pricing
- 3 users
- Lead management
- Contact management
- Scoring rules
- Workflows
- Multiple pipelines
- SalesSignals
- Blueprint
- Inventory
- Zia AI
- Multi-user portals
- Custom modules
Quick Stats
- Founded
- 1996
- HQ
- Chennai, India
- Employees
- 10000+
How We Evaluate Zoho CRM
Our review process combines hands-on testing with comprehensive research to provide accurate, unbiased evaluations. Some links on this page may be affiliate links.
Pricing & Limits
Verified and compared
Docs Reviewed
Documentation quality checked
Integrations
Compatibility verified
User Feedback
Community reviews analyzed
Changelog
Recent updates tracked
Alternatives to Zoho CRM
View all alternativesCompare Zoho CRM to Other Tools
All comparisonsFrequently Asked Questions about Zoho CRM
What is Zoho CRM?
Zoho CRM is a comprehensive sales CRM with marketing automation, analytics, and AI. Part of the larger Zoho ecosystem with 50+ integrated business apps.
What is Zoho CRM used for?
Zoho CRM is primarily used for smbs, cost-conscious, zoho users. It offers features like Lead Scoring, Workflow Automation, AI Assistant, Analytics.
Who is Zoho CRM for?
Zoho CRM is best suited for SMBs, Cost-Conscious, Zoho Users, Growing Teams. It's particularly popular among teams looking for lead scoring solutions.
What are the main features of Zoho CRM?
The main features of Zoho CRM include: Lead Scoring, Workflow Automation, AI Assistant, Analytics, Multichannel, Mobile CRM.
Is Zoho CRM free?
Yes, Zoho CRM offers a free plan with basic features.
Does Zoho CRM offer a free trial?
Yes, Zoho CRM offers a freemium model, allowing you to try core features for free before upgrading.
How much does Zoho CRM cost?
Zoho CRM offers custom pricing. Contact their sales team for a quote tailored to your needs.
What are the pros of Zoho CRM?
Key advantages of Zoho CRM include: Affordable. Zoho ecosystem. Good free tier. Lots of features.
What are the cons of Zoho CRM?
Some limitations of Zoho CRM include: UI can feel dated. Support can be slow. Learning curve.
What are the best alternatives to Zoho CRM?
Top alternatives to Zoho CRM include Salesforce, Pipedrive, HubSpot, ActiveCampaign, Freshsales. Each offers similar functionality with different strengths.
What integrations does Zoho CRM support?
Zoho CRM integrates with Zoho Apps, Google Workspace, Microsoft 365, Slack, Zapier.
Is Zoho CRM good for small businesses?
Zoho CRM can be a good fit for small businesses, especially those needing smbs. Their free plan makes it accessible for budget-conscious teams.
Written by
Emma ThompsonGrowth & Marketing Specialist
B2B marketing expert covering email, analytics, CRM, and marketing automation.